Essential supplies and accessories for self-service laundromats. Select your items, enter the delivery details, and place your order quickly.
Designed for mobile, tablet, and desktop. Review your items and delivery details before placing your order.
KAINUO TRADING PTE. LTD. (“we”, “us”, or the “Company”) respects your privacy and personal information. This Privacy Policy explains how information may be collected, used, retained, and protected when you use the ODay Laundry commercial laundry supplies ordering website.
When you place an order, we may collect information you voluntarily provide, including your name, contact number, delivery address, order details, payment method, order notes, and other information reasonably necessary to complete the transaction and provide customer service.
We use this information to process and fulfil orders, verify payments, arrange delivery, provide after-sales support, handle returns or refunds, communicate with you regarding your order, and meet applicable administrative or legal obligations.
We do not sell or exchange your personal information with unrelated third parties. Information may be shared where reasonably necessary with logistics, payment, technology, or other service providers involved in fulfilling your order, or where disclosure is required by applicable law or a competent authority.
We retain relevant information for as long as reasonably necessary for transactions, customer service, record-keeping, and applicable legal requirements. We take reasonable administrative and technical measures to reduce the risk of unauthorised access, disclosure, alteration, or loss.
You may request access to or correction of personal information held by us, or exercise other rights available under applicable law. The specific rights and procedures depend on the laws applicable to the transaction.
We may update this Privacy Policy when our services, business practices, or applicable requirements change. The latest version will be published on this website.
Please review the products, quantities, delivery details, and payment information before placing an order. If you need to amend or cancel an order that has not yet been dispatched, please contact our customer service team as soon as possible. Whether an amendment or cancellation can be accepted depends on the processing and dispatch status of the order.
Please inspect your order promptly after delivery. If an item is incorrect, missing, visibly damaged during delivery, or otherwise affected by an issue attributable to the supplier, please retain the product, packaging, and relevant supporting information and contact us for assistance.
Unless a product is defective, incorrectly supplied, or applicable law provides otherwise, products that have been opened, used, damaged, soiled, are missing original packaging, or are no longer suitable for resale may not be eligible for return or exchange. Consumable products such as fragrance beads and dryer sheets will be assessed according to their condition and applicable law.
Where a refund is approved, it will be processed through the original payment method or another method agreed with the customer. Actual receipt times may vary depending on the bank, payment provider, or other financial institution involved.
Where a return or exchange is required because of a confirmed product defect or fulfilment error attributable to us, we will arrange the necessary handling in accordance with the circumstances. Other return-related costs will be handled in accordance with applicable law and the arrangement agreed with the customer.
Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded or limited under applicable law. Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.